Return Policy

At Almondy, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, we offer a return and exchange policy that allows you to shop with confidence.

Please read our return policy carefully for all the details:

1. Eligibility for Returns

  • Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return and send you a replacement or offer a full refund.
  • Incorrect Items: If you receive the wrong item(s), please notify us within 7 days of delivery, and we will send you the correct items at no additional cost.

2. Non-Returnable Items

For health and safety reasons, we do not accept returns on:

  • Opened or consumed food products, including honey and nuts.
  • Products that have been altered or damaged by the customer.
  • Items purchased during special sales or promotions (unless defective or incorrect).

3. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Email us at almondystore@gmail.com or call us at 03096480157 within 7 days of receiving your order.
  2. Provide Information: Include your order number, a description of the issue, and photos (if applicable) of the damaged or incorrect item(s).
  3. Return Authorization: Once we receive your request and approve the return, we will provide instructions on how to send the item(s) back.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
  • Exchanges: If you prefer to exchange an item for a different product, we will send you the replacement after we receive the returned item. If the replacement product costs more than the original, you will need to pay the difference.

5. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect items), we will cover the return shipping costs.
  • If you are returning a product for any other reason (e.g., change of mind), the customer is responsible for the return shipping fees.

6. Restocking Fee

A restocking fee may apply for returns that do not meet the conditions specified above or if the product is returned after the 7-day period. This fee will be deducted from the refund amount.

7. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to get in touch:

Thank you for choosing Almondy. We want you to love every product you purchase from us!

Last updated: November 2024